FAQs
Frequently Asked Questions
What types of properties do you manage?
We manage all types of commercial properties, including offices, retail units, industrial, warehouses, leisure, storage and mixed-use spaces. You can find out more on our ‘Properties Managed’ page.
How are your fees structured?
Our fees are transparent and tailored to your property’s size, complexity, and management requirements. We never charge upfront, and constantly maintain low and competitive costs across the board.
Can you handle maintenance requests directly?
Yes. We manage all maintenance requests efficiently, using trusted contractors to ensure repairs are handled promptly.
Do you offer emergency maintenance services?
Yes. We have a network of trusted contractors available for urgent repairs to ensure your property remains safe and secure.
Can you help me find new tenants if my property becomes vacant?
Absolutely. We actively work with local agents and marketing platforms to find suitable tenants quickly and efficiently.
How often do you conduct property inspections?
We carry out both scheduled and reactive inspections to ensure your property is well-maintained, and any issues are identified early.
Do you manage service charges for multi-occupancy buildings?
Yes. We handle everything from budgeting and invoicing to the collection and distribution of service charges.
Can you assist with lease negotiations?
Yes. We offer consultancy services to support landlords through lease negotiations, ensuring fair terms and beneficial outcomes.
What happens if a tenant doesn’t pay their rent?
We have robust debt management procedures in place, which include reminders, direct contact with tenants, and escalation if required.
Do you manage insurance for properties?
A: Yes. We can assist landlords in securing appropriate insurance policies and managing renewals to ensure continuous coverage.
Can you help with legal compliance and property safety regulations?
Absolutely. We stay up to date with current regulations and ensure your property meets all health and safety standards.
How do you ensure contractors you use are reliable?
We operate an Approved Contractor database, ensuring all contractors are fully insured, experienced, and meet our quality standards.
Can you manage properties outside Cornwall & the South West if required?
While our primary focus is Cornwall and the South West, we are happy to discuss opportunities in surrounding areas if they align with our services.
What should I do if I have an urgent issue with my property?
In the event of an emergency, we provide clear instructions for contacting our team directly, ensuring urgent issues are handled swiftly.
How do you keep me updated about my property?
We provide regular reports following property inspections, year-end financial summaries, and frequent updates about maintenance, tenant matters, and other key developments.
What happens if I want to switch from my current property manager to South West CPM?
We can guide you through a smooth transition, liaising with your current management provider to ensure no disruption to your property’s management.
Can you help with preparing properties for sale or investment?
Yes. We can provide advice, arrange maintenance or upgrades, and liaise with relevant professionals to help maximise your property’s value.
How do I get started with South West CPM?
Simply get in touch via our Contact Us page, and we’ll arrange a consultation to discuss your property’s needs and how we can help.