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privacy policy

privacy policy

This Privacy Policy outlines how South West CPM Ltd (“we”, “our”, or “us”) collects, uses, discloses, and protects the personal data of individuals who interact with our services and website (www.southwestcpm.co.uk), in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws of England and Wales.

  1. Who We Are

South West CPM Ltd Registered Address: The Old School House, Frog Hill, Ponsanooth, Truro, Cornwall, TR3 7JW
Company Number: 16309531
Contact Email: [email protected]

We are a property management company providing commercial property services across Cornwall and the South West of England.

  1. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Full name, title.
  • Contact Data: Address, email address, phone number.
  • Financial Data: Payment details, bank account information.
  • Transaction Data: Details of payments made and services used.
  • Technical Data: IP address, browser type, operating system, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
  1. How We Collect Personal Data

We collect personal data in the following ways:

  • When you fill in forms on our website
  • When you contact us by phone, email, or post
  • When you engage our services
  • When you subscribe to our newsletters or request marketing material
  • Through cookies and similar technologies when you use our website
  1. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To provide and manage our property management services
  • To communicate with you regarding your enquiries or contracts
  • To process payments and manage accounts
  • To comply with legal and regulatory obligations
  • To improve our website, products, and services
  • To send relevant marketing communications (only if you have opted in)
  1. Legal Basis for Processing

We rely on the following lawful bases to process your personal data:

  • Contractual Necessity: To perform a contract with you.
  • Legal Obligation: To comply with legal or regulatory obligations.
  • Legitimate Interests: To operate and improve our services.
  • Consent: When you have provided clear consent for us to process your data for a specific purpose.
  1. Sharing Your Personal Data

We may share your data with:

  • Service providers (e.g., IT providers, contractors, subcontractors)
  • Professional advisers (e.g., lawyers, accountants, insurers)
  • Government bodies and regulators (as required by law)
  • Third parties in the event of a business sale or restructure

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

  1. International Data Transfers

We do not routinely transfer your personal data outside the UK. If we do, we will ensure appropriate safeguards are in place.

  1. Data Security

We have put in place appropriate security measures to prevent your personal data from being lost, used, or accessed in an unauthorised way. We also limit access to your personal data to those employees, contractors, and third parties who have a business need to know.

  1. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. Typically, we retain data for a period of six (6) years after the end of our relationship with you.

  1. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing
  • Request transfer of your data to another party
  • Withdraw consent at any time (where consent is the lawful basis)

To exercise any of these rights, please contact us at [email protected].

  1. Cookies

Our website uses cookies to improve user experience. For more information, please see our Cookie Policy.

  1. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

  1. Complaints

If you have concerns about our use of your personal data, you can contact us at [email protected]. You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Helpline: 0303 123 1113

South West Commercial Property Management Ltd
www.southwestcpm.co.uk